Collection: Shop The Pleasure Box

Frequently Asked Questions

How fast is the shipping?

All orders ship Monday through Friday, excluding federal holidays within the United States.

Orders must be placed by 1pm Eastern Time Monday – Friday to start processing on the same day. Processing time usually takes 1-2 business days.

Once processed, your order will reach you in as little as 3 to 5 business days for U.S. domestic orders and 8 to 15 business days for international orders. We work with trusted carriers to ensure prompt, hassle-free delivery.

Please note that delivery times may vary due to factors beyond our control, such as carrier delays or customs procedures. We are not responsible for any delays, lost, stolen, or damaged items during transit.

For your security, we offer Route package protection at checkout. It covers your purchase in the unlikely event of loss, theft, or damage during transit. By selecting Route at checkout, you can have peace of mind knowing your purchase is safeguarded.

What is the return policy?

Due to the intimate nature of our products, all orders are considered final sale. We are unable to accept returns, refunds, or exchanges, including items damaged in transit. We strongly encourage customers to carefully review their selections before completing the purchase.

Rest assured, we take great care to ensure product quality and conduct thorough inspections before shipping to prevent any issues. In the unlikely event that you encounter a problem with an item you purchased, please contact our customer care team at within 24 hours of receiving the product. We will promptly assist you in addressing the issue and finding a suitable resolution.

Are the toys waterproof and easy to clean?

Absolutely! Our products are fully waterproof, giving you the freedom to enjoy them in the shower, bath, or any wet environment you desire. Cleaning is a breeze as well, as our products can easily be washed with mild soap and warm water.

To maintain optimal hygiene, we recommend cleaning your toys before and after each use. This regular cleaning routine helps ensure a safe and enjoyable experience.

How discreet is the packaging?

We understand that you're trusting us with the most intimate moments of your life. Rest assured, our products are carefully packaged in plain, unmarked boxes, with no revealing labels, ensuring discreet delivery to your doorstep. We prioritize your privacy throughout the entire process.

How will my order appear on my bank statement?

To maintain your privacy, your order from The Pleasure Box will appear as "TBP Billing" on your bank statement. We understand the importance of discreet billing and strive to provide a confidential purchasing experience.